Privacy Policy | Arizona Biltmore Estates App & Neighborhood Portal

Last Updated: July 27, 2026

Welcome to the Arizona Biltmore Estates Area Networks (“we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us through our website (azbiltmore.com) and our mobile application (Arizona Biltmore, package ID com.azbiltmore.app).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our digital services.

1. INFORMATION WE COLLECT

We collect information to provide better services to our community members and users.

A. Information You Provide to Us

• Inquiries & Communications: If you contact us, request real estate information, or submit forms on our site or app, we may collect your name, email address, phone number, and message content.
• AI Interactive Assistant Prompts: When you use our embedded AI Concierge/Assistant, we collect the text prompts and questions you submit during the session.

B. Information Automatically Collected

• Technical & Usage Data: We automatically collect technical information when you navigate our site or app, including your IP address, device type, operating system version, browser type, and interaction logs.
• Cookies & Web Technologies: We use standard web cookies and local storage to optimize user navigation and preserve user preferences.

2. GOOGLE SERVICES & AI DISCLOSURES (GEMINI API)

Our website and mobile application utilize Google Gemini API services to power our automated digital concierge and AI assistant features.

• Third-Party AI Processing: When you interact with our AI Assistant, your query text and associated technical identifiers (such as IP address) are transmitted securely via API calls to Google LLC for real-time processing and response generation.
• No Sensitive Data Required: Using the AI Assistant does not require you to enter personal identification or financial information. Please refrain from submitting sensitive personal data in the chat interface.
• Data Handling & Terms: Google processes interaction data in accordance with the Google Privacy Policy and Google API Terms of Service.
• AI Output Disclaimer: Answers generated by the AI Assistant are for general community and informational purposes only and should be independently verified for accuracy (e.g., specific property, legal, or association rule details).

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To operate and maintain our mobile application and web portal.
• To deliver real-time AI assistant responses and community inquiries.
• To analyze usage trends and improve user experience inside the mobile app.
• To comply with Google Play Developer Policies and applicable legal standards.

4. CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know & Access: You have the right to request information regarding the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request the deletion of your personal data collected by us, subject to certain legal exceptions.
• Right to Correct: You have the right to request that inaccurate personal information be corrected.
• Do Not Sell or Share My Personal Information: We do not sell your personal information, nor do we share your personal information with third parties for cross-context behavioral advertising.

To exercise any of these rights, please contact us using the details in Section 8 below.

5. EUROPEAN UNION & INTERNATIONAL USERS (GDPR)

Our services are operated from the United States. If you access our website or application from the European Union (EU), European Economic Area (EEA), or United Kingdom (UK):

• Legal Basis for Processing: We process personal data based on our Legitimate Interests in operating an informative community portal and mobile application, and providing automated concierge assistance upon user request.
• Cross-Border Data Transfers: Information collected via our services (including Gemini API interactions) will be transferred to and processed in the United States.
• Your Rights: Under the General Data Protection Regulation (GDPR), you have rights including access to, rectification of, restriction of, or deletion of your personal data.
• Free Tier AI Notice: AI conversational tools on this platform operate under Google’s global API standards; users accessing from European jurisdictions agree that query data is processed on servers located in the US.

6. GOOGLE PLAY DATA SAFETY DECLARATION

For users of our Android Application (Arizona Biltmore):

• Data Collection Status: Our app does not require account registration or user profiling to access public community features.
• Data Sharing: We do not sell or monetize user data. Data transmitted to service providers (such as Google for AI response generation) is strictly utilized for core app functionality.
• Security: We employ encryption in transit (HTTPS/TLS) to safeguard all data exchanges between our mobile application and backend services.

7. THIRD-PARTY LINKS & SERVICES

Our website and mobile app may contain links to external websites (e.g., community management portals, MLS real estate listings, or regional maps). We are not responsible for the privacy practices or content of third-party domains. We encourage you to review the privacy policies of any third-party sites you visit.

8. CONTACT US

If you have questions, comments, or privacy requests regarding this policy or our mobile app data practices, please contact us at:

Arizona Biltmore Estates Area Networks

Email: privacy@azbiltmore.com

Website: https://www.azbiltmore.com